Privacy Policy

1. Introduction

1.1 Vaidyaratnam Mooss (“Company,” “we,” “us,” and “our”) respects the privacy of users visiting our website https://vaidyaratnammooss.ru/ (the “Website”). For the purposes of this privacy policy (“Privacy Policy”) and wherever the context requires, the terms “you,” “your,” “yourself,” and “user” mean any individual or legal entity accessing or using the Website. Where an individual represents a business entity, references to such terms include references to that business entity.

1.2 The Company has adopted this Privacy Policy in accordance with the provisions of applicable law to inform you about what information we collect about you through the Website, how we collect the information, how we may use it and what steps we take to protect it.

1.3 The Company has provided this Privacy Policy to inform you of:

• The type of data or information that you transmit or provide to the Company and that the Company collects about you;
• The purpose of collecting such data or information about you;
• The Company’s information security practices and policies; and
• The Company’s policy regarding the transfer or exchange of your data or information with third parties.

1.4 Capitalised terms and expressions used in this Privacy Policy and not defined herein but defined in the Information Technology Act, 2000 (the “IT Act”) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (the “SPDI Rules”) have the meanings ascribed to them in the relevant documents.

1.5 Please note that the use of the term “Personal Information” includes “Sensitive Personal Data or Information” (“SPDI”) where applicable and/or provided for in the IT Act and the SPDI Rules.

2. Collection of Information

2.1 “Information” you provide to the Company or that the Company collects about you may consist of “Personal Information” and “Non-Personal Information”.

2.2 Personal information for the purposes of this Privacy Policy includes, but is not limited to, the following:

• Your username and password;
• Your name;
• Your address;
• Your phone number;
• Your email address or other contact information;
• Your date of birth;
• Your gender;
• Information about your transactions on the Website (including sales or purchase history);
• Your financial information, such as bank account details, credit or debit card details or other payment instrument details, including one-time passwords;
• IP address (Internet protocol address);
• Any other information that you provide during the registration process, if any, on the Website; or
• The identification code of your communication device that you use to access the Website or otherwise interact with the Company.

2.3 Such Personal Information may be collected in various ways, including through your use of certain services offered on the Website. Such instances include, but are not limited to, making online purchases, participating in online surveys or contests, communicating with the Company’s customer support by phone, email, or otherwise, and posting user reviews of products available on the Website.

2.4 We may receive Personal Information about you from third parties, such as social media platforms, commercially available sources, and business partners. If you access the Website through a social media platform or connect a service on the Website to a social media platform, the information we collect may include your username associated with that social media platform, any information or content that the social media platform has the right to share with us (such as a profile photo, email address, or friend list), and any information you have made publicly available in connection with that social media platform. By accessing the Website or otherwise interacting with the Company through social media platforms, you authorize the Company to collect, store, use, and retain such information and content in accordance with this Privacy Policy.

2.5 You confirm that the Personal Information you provide to us from time to time is and will remain accurate, current, and updated, and that you have all rights, permissions, and consents to provide such information. Your provision of data/information and the Company’s subsequent storage, collection, use, transfer, access, or processing thereof must not violate any third-party agreements, laws, court decisions, orders, or regulations.

Non-personal information

2.6 The Company may also collect information other than Personal Information through the Website when you visit and/or use the Website. Such information may be stored in server logs. This Non-Personal Information will not help the Company identify you personally. This Non-Personal Information may include:

• Your geographic location;
• Your telecommunications service provider or internet service provider details;
• Browser type (Internet Explorer, Firefox, Opera, Google Chrome, etc.);
• Your system’s operating system, devices, and the website you last visited before visiting the Website;
• The length of your visit to the Website, which is also stored in the session along with the date and time of your access. Non-personal information is collected in various ways, such as through cookies.

3. Purposes and Use of Personal Information

3.1 The Company does not disclose, transfer, exchange, rent or sell your Personal Information in any way, except as stated in this document or if you have given your consent to do so.

3.2 The information you provide is used only:

• To facilitate your use of the Website;
• To respond to your questions, requests or requests for information about the various services we offer;
• To provide you with information about the Company’s services/products and to send you information, materials and offers from the Company;
• To send you important information regarding the Website, changes to the terms of service and various Company policies and/or other information;
• To send you surveys and marketing communications that the Company believes may be of interest to you;
• To personalize your experience on our Website;
• To complete and fulfill your purchase if you purchase any content or use any service on the Website (for example, to process your payments, communicate with you about your purchase and provide related customer service);
• To administer product downloads;
• To conduct internal audits and data analysis for the Website (for example, to determine the number of visitors to certain pages of the Website);
• To improve the services, content and advertising on the Website;
• To protect the integrity of the Website; and
• To comply with legal requirements and disclosures required by law.

3.3 Your Information will be kept confidential to the greatest extent possible and in accordance with the provisions set out in this document.

Cookies and Shared Objects

3.4 Cookies are alphanumeric identifiers that our website places on your computer’s hard drive. The Company may store temporary or permanent cookies on your computer. We may also use cookies and/or shared objects to track and understand traffic on our website. Cookies identify your computer so we can recognize you the next time you visit. We may use cookies and/or shared objects to collect and store certain information about you, such as the domain and host name from which you access the Internet, the IP address of the computer you are using, the date and time you accessed our website, and the internet address of the website from which you linked to our website. We use this information to better understand our users and customize our website to their specific preferences. You can delete or block these cookies on your computer. You can set your computer’s browser to warn you when we try to send you a cookie, with the option to accept or decline it. If you disable cookies, you may not be able to use some features of the Website.

4. Advertising, Links, and Disclosures

Advertising

4.1 The Company uses third parties to administer a limited set of advertisements on our Website and portals. Your Personal Information is not shared during this process. However, aggregated profile information, such as user community, may be used to select advertisements to ensure their relevance to the user. Some advertisements may contain an embedded pixel, and while it is not linked to a cookie or other personal profile information, it may return session connection information, allowing advertisers to better determine how many individual users clicked on an advertisement. We do not disclose your Personal Information to third parties for their marketing and advertising purposes.

Links to third-party websites

4.2 The Website may provide third-party information and links to other websites that are not affiliated with, operated, or controlled by the Company, including, but not limited to, payment gateways or social media platforms. The Company is not responsible for any form of transmission received by you from any third-party website and, accordingly, makes no representations regarding the privacy practices or other policies of such third-party websites. Under no circumstances will the Company be deemed to control or guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, video, cookies, messages, or other materials available on such websites. Any user information you provide to such third-party websites is governed by the privacy policies of such websites, and you are advised to review the privacy policies of such websites before using them.

Disclosure of Personal Information

4.3 We may disclose your Personal Information where required to do so by law or regulation, or to comply with any legal obligation or order under the law, or in response to a request from law enforcement or government authorities, judicial, quasi-judicial or any other statutory or constitutional authorities, or to establish or exercise our legal rights or defend against legal claims.

4.4 We may disclose your Personal Information to law enforcement authorities, third-party rights owners, or others in the good-faith belief that such disclosure is reasonably necessary to: enforce our terms or conditions or this Privacy Policy; respond to claims that an advertisement, posting, or other content violates the rights of a third party; or protect the rights, property, or personal safety of our users or the public.

5. Security Practices and Procedures

5.1 The security of your information is very important to the Company. We use reasonable security measures, at a minimum, those required by applicable law, to protect your information. You accept the inherent security implications of maintaining the confidentiality of your information transmitted to us and will not hold us liable for any breach of security or disclosure of information unless we have acted with gross or wilful negligence.

5.2 We may enter into agreements with third parties (in or outside India) to store your information. These third parties may have their own security standards to protect your information or data, and we will, on a commercially reasonable basis, require such third parties to adopt reasonable security standards to protect your information or data.

5.3 Notwithstanding anything contained in this Privacy Policy or elsewhere, we will not be liable for any loss, damage, or misuse of your Information if such loss, damage, or misuse is caused by a Force Majeure Event. “Force Majeure Event” means any event beyond our reasonable control and includes, without limitation, sabotage, fire, flood, explosion, natural disasters, civil unrest, strikes or industrial action of any kind, riots, insurrections, wars, governmental actions, computer hacking, unauthorized access to computer data and storage devices, computer failures, breaches of security and encryption, etc.

5.4 In the event of any breach of your Personal Information, the Company will notify you by email or fax without undue delay and will take appropriate measures in accordance with the provisions of applicable law.

6. Miscellaneous

User Rights and Discretion

6.1 All Personal Information you provided to the Company was provided voluntarily. You have the right to revoke your consent at any time in writing by emailing us at care@vaidyaratnammooss.ru, in accordance with the terms of this Privacy Policy. However, please note that the withdrawal of consent will not be retroactive and will only apply going forward. If you fail to provide your Personal Information or consent to the use of your Personal Information, or subsequently revoke your consent to the use of the collected Personal Information, the Company reserves the right to terminate the services for which such information was requested.

6.2 You can review, change, add, correct, or update your Personal Information on a regular basis. When you update information, the Company retains a copy of the previous version for its records. However, we are not responsible for the authenticity of the Personal Information you provide.

6.3 You agree and acknowledge that certain data or information may not be corrected or deleted, or may not be deleted due to applicable law, law enforcement requests, or legal proceedings. The above rights will not be available with respect to such data or information.

6.4 The Company may, if you prefer, send you direct marketing emails to the address you provide. You have the option to opt out of this direct mailing by clicking the unsubscribe link included in the email.

Important Disclaimer

6.5 While the Company ensures the complete security and privacy of your Personal Information, we urge you to exercise caution when disclosing your Personal Information to any third party claiming to be associated with the Company, whether in separate emails, phone calls, etc. The Company disclaims any liability for any such claims arising from your own negligence or willful misconduct, and the Company shall have no liability for the same.

Changes to the Privacy Policy

6.6 This Privacy Policy may be amended or updated from time to time. When we amend or update this Privacy Policy, we will update the date above accordingly. We encourage you to regularly review this Privacy Policy to stay informed of any updates. Your continued use of the Website or provision of data or information thereafter will constitute your unconditional acceptance of such updates to this Privacy Policy.

Changes in structure

6.7 We and our affiliates may disclose or transfer some or all of your Personal Information to another business entity if we (or our assets) plan to merge with or are acquired by that business entity, or in the event of a business reorganization, consolidation, or restructuring. In the event of such a transaction, the other business entity (or the newly combined entity) will be required to comply with this Privacy Policy with respect to your Personal Information.

Additional confirmations

6.8 You hereby acknowledge and agree that this Privacy Policy:

• Is clear and readily accessible and contains statements of the Company’s policies and practices with respect to the Information;
• Provides for the different types of personal or sensitive personal data information that may be collected;
• Provides for the purposes of collecting and using Information;
• Provides for disclosure of Information; and
• Provides for reasonable security practices and procedures.

Consideration of complaints

6.9 The Company respects your privacy, and if you do not want to receive any communications from vaidyaratnammooss.ru or you have any complaints, please report this to: