Return & Exchange Policy

Important: We only accept returns or exchanges if the item is damaged upon receipt.

1. General Provisions

Thank you for choosing vaidyaratnammooss.ru to purchase Ayurvedic products. We guarantee the authenticity and quality of our products.

Due to the specific nature of our products (medicines and health products), we do not accept returns or exchanges for quality products. Returns or exchanges are only possible if the product you received was damaged during transportation.

2. Return and Exchange Conditions

You have the right to request a refund or replacement of the product only if the following conditions are met:

The product was received by you in a damaged condition (for example, a broken bottle, damaged packaging).
You reported the problem to us within 48 hours of delivery.
The product has not been used.

Note: We do not accept returns or exchanges for reasons other than product defects or damage.

3. Claim Filing Procedure

If you received a damaged item, please follow these steps:

Please email us at care@vaidyaratnammooss.ru within 48 hours of receiving your order.

Please include your Order Number in the email.

Please include clear photographs or videos showing damage to the item and packaging.

What happens next? Our team will review your claim within 3-5 business days. Once the damage is confirmed, we will offer you a free replacement or a full refund.

4. Contact Us

If you have any questions about our policy, please contact us at:

care@vaidyaratnammooss.ru